We are pleased to offer local curbside pickup and national shipping as we work together to stop the spread of COVID-19.
Can I do curbside pickup at your butcher shop in Santa Rosa?
Yes! Fill your cart for local curbside pickup at our butcher shop in Santa Rosa, California. Place your order by noon today (Monday - Friday) for local curbside pickup tomorrow (noon - 5:30pm Tuesday - Saturday).
When are pickups?
If you meet the noon deadline (Monday - Friday), your pickup will be the following day (Tuesday - Saturday) after your order between noon - 5:30 pm.
Where are pickups?
All pickups are at Sonoma County Meat Co.'s retail butcher shop at 35 Sebastopol Ave, Santa Rosa. You can use our Curbside Pickup service or coming into our retail shop for pickup. To promote social distancing, when you come to pickup please call us at 707-521-0121 when you arrive, so we can bring your order to your car. Or if you prefer to come inside, please limit 2 customers inside at a time.
Can I pickup the same day I order?
If you would like to pickup same day, it is best to call in our retail shop. 707-521-0121 Our retail is open Tuesday - Saturday 10am - 6pm.
Can I order online for shipping to directly my house in _____ (insert your state here)?
Yes, we will offer shipping to your doorstep anywhere in the USA, lower 48 states. Place your order at anytime. Any order in by midnight Thursday will be shipped the following Monday.
When do you ship?
All of our shipping will go out on Mondays, we recommend you choose 2 day or overnight shipping. Due to COVID-19, we are aware shipping companies are overwhelmed with demand, this is why we only ship out on Mondays.
When is the order deadline?
The deadline for placing an order for shipping is by Thursday at midnight for shipping the following Monday.
Do you offer ground shipping?
We have discontinued Ground Shipping, as well as UPS 2nd Day and UPS Next Day options, as we have been frustrated by shipping delays that are beyond our control, and cannot operate a sustainable shipping business when the shipping company takes zero liability for spoiled product due to their delays. After evaluating shipping carriers to find a better solution for our customers, we have decided FedEx Express provides a more reliable service. Thank you for your patience as we find the best way to bring you delicious local meat during this pandemic.
How do I "Make it Monthly"?
You can save 5% on any meat you order for pickup or delivery by making it a monthly subscription. When filling your cart, simply select, "Subscribe & Save 5%" to make you order available for curbside pickup or shipping to your doorstep every month.
What do I get as a subscriber?
As a subscriber you receive a monthly box containing a mix of frozen retail-cut meats. Becoming a subscriber helps create a more affordable supply of meat that is raised locally, sustainably, and humanely.
What happens when my subscription expires?
It won't! Your subscription will charge your credit card on a month-by-month schedule. You will receive a notification if your payment method has expired or new credit card information is required to complete your order. You can cancel your order at any time. There is no limit or requirement for the commitment. The subscription will auto renew unless canceled. There is a "manage subscription" section for changing your choices.
What if I am going out of town and would like to skip a month?
No problem! You may request to skip a month by logging in to your account and managing your subscription.
FORMER CSA MEMBERS:
What happened to the SCMC Meat CSA?
We want to assure you: existing Meat CSA's have not changed! It is still here, live and in effect! Some of the names have changed - "Subscribe and Save" instead of "CSA" - and you can now apply it to any item you see can be added to your cart as part of a more customizable order. We have upgraded our software to provide a nicer customer experience. We hope you like it! We have also waived the one-time $25 lifetime membership fee for all new customers due to the COVID-19 crisis.
How do I make additions to my existing CSA order?
If you have any additions to your June 6th CSA pickup, please place new orders through this website, and email us (email@example.com) that you prefer to pickup with your CSA rather than as a stand alone item the following day (you can now choose your preferred pickup day online also, so please select June 6th for pickup). During the COVID-19 crisis, we are offering curbside pickups 5 days a week, so just let us know your preferred pickup day.
I'm trying to log in to my CSA account but it says may email is not recognized. What should I do?
Please create a new login on this website with the same email address you use for the current CSA. The "data migration" is in process now. Unfortunately it's a slow process! What that means is that very soon you should be able to see all of your CSA order on the new website, through your new account under "Manage Subscription." However it may take another week or two. In the meantime, please only order additional items on the new website and we will take care of the standard CSA separately for the May 2nd pickup. This should be resolved for the June 6th pickup. (Working on it hard now!)
What is a CSA?
CSA stands for Community Supported Agriculture. Members of a CSA program support local farmers by buying "shares" or a "subscription" of future harvests -- in this case, livestock. By signing up for a subscription, CSA members guarantee we can assure farmers the capital they need to bring their animals from field to market. In return, members receive regular pickups or shipping of delicious local products. Please choose "Subscribe and Save."
Will my order be fresh or frozen?
All online orders will be frozen for pickup.
What if I want something I don't see?
Please give us a call to place your order! 707-521-0121 We have a fully operational USDA meat processing facility and our retail is open Tuesday - Saturday 10am - 6pm. You can always call in an order to pickup fresh when we don't have an item available on the website.
How are you dealing with COVID-19?
Good health is our #1 priority: for our staff and for you. As a USDA inspected meat processing facility, we are committed to limiting the spread of pathogens at all times. As new guidelines develop, we continue to refine our safety protocols as needed, informed by the recommendations of the Center for Disease Control and Prevention, World Health Organization, and the North American Meat Institute. We are considered essential infrastructure during this crisis, and will continue to provide high quality local meats to our community as long as it is permissible and recommended.
I'm still confused...
We're here to help! Please feel free to email us firstname.lastname@example.org with any unanswered questions.
Stay safe everyone! And thank you for supporting local farmers and butchers.